- Defective products Service
If your items are broken, unfortunately, In order to save your shipping fee, there is no need for you to send these defects back, please contact us via Online Chat or Email ([email protected]) ASAP! But the following information needs to be provided when asking for replacements:
1) Order number/date:
2) Product name and quantity:
3) Serial number and warranty code(With picture):
4) Defective description:
5) Defective Video or pictures:
Submit ticket here
Note: Video/Video link or picture must be straight to the point and show the problem clearly
Serial Number is a must
- When will I receive a replacement?
Once the manufacturer confirms the problem, we will apply replacement to you asap.
Please send to our customer service team: [email protected] when the replacement is not available, we will ship your order first and leave the replacement sent to you with your next order.
- Shipping & Tracking
Volcanoesvape Shipping Information
- Payments
Click details here: Payment Methods
- Credit Card
- Paypal
- How to Get A Wholesale/Drop Shipping Account?
Details of Wholesale/Drop Shipping
1) Create Affiliate Registration
2) Drop Us A Line
If you have any wholesale inquiries, please contact our sales department at [email protected]
- Join Volcanoesvape Affiliates
Introduce Volcanoesvape Affiliates:
1)Join Volcanoesvape Affiliate Program
2)Join Volcanoesvape Affiliate Program on Shareasale
- How come my tracking number doesn’t work?
We send shipment notifications and tracking numbers as soon as orders leave our warehouse. Tracking numbers will likely not show any result before carriers have a chance to do an initial scan of those packages. For DHL and UPS, this delay is usually 1-2 business days. For others, there could be a week’s delay.
- When the pre-order will be shipped out?
We can’t 100% guarantee the actual arrival date of pre-orders because they may be delayed due to materials or other reasons, in other words, it’s common for pre-ordered products to be delivered later than expected. ETA please refer to the product description page, pre-orders will be shipped out within 48 after we’re in stock
- Is it possible to change or cancel orders?
Yes! If you need to change the color or cancel your order,
please contact email: [email protected]
We can only cancel orders that haven’t been shipped out. Orders will no longer be able to be canceled and refunded after shipment.
